Who do you call when a water pipe bursts?
When a water pipe bursts, shut off the main water valve first, then call a licensed plumber to fix the pipe and a water damage restoration company to remove the water and dry the building. Tell your insurer the same day. A restoration team limits the damage the plumber cannot reach.
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The right order of calls
- Shut off the water.Turn off the main valve. If you cannot find it or it will not close, call your municipality or a plumber for help.
- Call a licensed plumber.The break has to be repaired or the line capped before drying can succeed.
- Call a restoration team.Water extraction should start as soon as it is safe, because wet drywall, insulation and flooring begin to deteriorate quickly.
- Call your insurer.Report the loss promptly and ask what they need from you. Keep your photos and receipts.
Why the restoration call matters
Many homeowners stop after the plumber leaves, assuming a dry-looking floor means the job is done. Water that got into wall cavities, under flooring or into insulation does not dry on its own at a safe speed. Left behind, it feeds mould and rots framing.
A restoration team brings extraction pumps, moisture meters, air movers and dehumidifiers, and keeps readings until the building reaches normal dry levels. We also take the photos and notes your adjuster will want.
Where to call us in Richmond Hill
We answer day and night and serve Richmond Hill, Aurora, Vaughan, Thornhill, Markham and Newmarket. Our burst pipe page explains how the work runs, and our insurance claims page explains how we deal with your insurer so you are not paying up front while a claim is open.
Have this ready when you call
- The address and the nearest cross street
- Where the water is and how far it has spread
- Whether the main valve has been shut off
- Whether any electrical equipment has been touched by water
- Your insurer's name, if you have it handy
What happens when you call us
A person answers, asks a few questions about where the water is and how much there is, and sends a crew. On arrival we make the area safe, stop further spread, extract the water and set up drying. Then we give you a written scope and price. The assessment is free. We work with all insurance companies and bill your insurer directly, so the cost of emergency work does not land on you while the claim moves along.
Related questions
Do you also fix the pipe?
We handle the water damage, drying and rebuild. A licensed plumber repairs the pipe, and we coordinate access with them.
Is it an emergency if the leak is small?
Yes, treat any burst pipe as urgent, since a small leak inside a wall can soak a large area unseen.
What does the assessment cost?
Nothing. You get a free assessment, then a written scope and price.
Request a quote
Tell us what you need and we will get back to you. In a hurry? Calling is fastest.
Call for burst pipe cleanup
Call us any hour. The assessment is free, and you get a written scope and price before work starts.
Call now (416) 272-3881