Water Damage Aurora
Water damage Aurora residents deal with often prompts the same first question: is this the Town's problem or mine, and the Town of Aurora's own guidance gives a clear answer.
Fully licensed and insured
Open 24 hours, 7 days
Aurora, north of Richmond Hill
Aurora is the next community north of Richmond Hill along Yonge Street, and Richmond Hill Water Damage serves it on the same roads. The housing ranges from the older streets around downtown Aurora to the subdivisions of Aurora Heights, Aurora Highlands, Bayview Northeast and Aurora Grove, with newer townhouses on the east and west edges. Many houses have finished basements, which is where the damage tends to appear.
The crew comes from our Richmond Hill office to your door. Have the nearest cross streets and the style of home ready when you call.
What the Town of Aurora says about causes
The Town's basement flooding page lists several ways water gets in: through doors, windows or holes in foundation walls; up through sanitary floor drains, sinks or toilets when pipes are blocked or lack capacity; over land from rain and snowmelt, depending on lot slope; and through foundation cracks, which are more common in older homes. It also lists sewer backups caused by settled soil, misaligned joints, roots or collapsed pipes, and blockages from grease, rags and flushable wipes.
It explains a further cause: storm water entering sanitary sewers through manhole covers, downspouts, weeping tiles or sump pumps connected to the sanitary system, and groundwater seeping in through cracks and joints.
Who is responsible for what
According to the Town, the homeowner looks after grading the lot to direct water away from the house, the private sewer pipe from the house to the property line, keeping downspouts and weeping tiles out of the sanitary system and carrying adequate insurance. The Town maintains the main sanitary sewer, operates a sewer flusher truck and runs an annual camera inspection program. Compensation requests go in writing to the Town Clerk, and the Town considers whether it caused or failed to prevent the backup; a blockage alone does not automatically mean the Town pays.
We are not in a position to say who is responsible in your case. What we can do is photograph the site, note how the water entered and keep the record in an organised form.
What Aurora tells residents to do if flooding happens
- Contact your insurer right away; it can recommend restoration contractors
- Report road or neighbourhood flooding to the Town
- Watch for electrical hazards and health risks and wear protective gear
- Photograph the damage before removing anything
- Dry the area quickly and ventilate, as mould can begin within 48 hours
- Discard items that cannot be dried
How our crew handles it
We stop the source if it is still active, remove standing water and map the wet areas with a moisture meter and thermal camera. Air movers and dehumidifiers go in, and drying usually takes three to five days. Readings are recorded daily and photographed. There is no charge for the first assessment, and before any rebuild you receive a written scope with the price. Your insurer alone decides what your policy pays.
Aurora's sewer contact, downspouts and when a permit is needed
If you suspect a problem with your sanitary sewer pipe, the Town of Aurora's basement flooding page asks you to call the Town at 905-727-1375, and says the Town runs its own sewer flusher truck for emergencies. The Town completed a downspout disconnection program in 2015, and its tips include directing downspouts onto the lawn and away from the house.
On permits, the Town's applications page lists repair of leaking foundations where no structural work is involved as work that does not need a building permit, and says a new building, addition or alteration may need a separate plumbing permit (checked November 2026).
Water damage Aurora: questions
Do you serve all of Aurora?
Yes, from the downtown core to the newer subdivisions on both sides of Yonge Street.
Does a backwater valve stop a flood?
It blocks sewage from flowing back into the home, but not water entering through windows or walls, and it needs maintenance. A licensed plumber installs it.
Who do I tell about street flooding?
The Town of Aurora, which publishes a contact number for flooding reports.
Is the visit free?
The assessment is free.
Do I need a permit to repair a leaking foundation in Aurora?
The Town of Aurora lists repair of leaking foundations where no structural work is involved as not needing a building permit, and notes that some work may need a separate plumbing permit. Because your project may differ, confirm with the Town's building staff before work begins.
Request a quote
Tell us what you need and we will get back to you. In a hurry? Calling is fastest.