Water Damage Restoration Newmarket
Water damage restoration Newmarket homes need begins with finding out whether the water came from the sky, the ground or the sewer, because each calls for a different response.
Fully licensed and insured
Open 24 hours, 7 days
Newmarket on the York Region network
Newmarket sits on the Holland River headwaters at the north end of York Region's urban area. Its housing includes older streets around Main Street, the postwar subdivisions of Glenway and Huron Heights and the newer communities of Stonehaven and Bristol-London. Our crews arrive from Richmond Hill along Yonge Street and Highway 404.
Our crew drives to the address. On the phone we simply need the cross streets and whether it is a house, townhouse or condominium.
Inflow and infiltration, explained
The Town of Newmarket and York Region both describe a problem called inflow and infiltration. It happens when rain or groundwater enters the sanitary sewer through cracks, joints, private downspout and weeping tile connections or sump pumps, which can overload the pipes and lead to basement flooding. York Region monitors rainfall and sewer flows to find areas with unusually high flows, then repairs defects in pipes and manholes. Likely sources include private sewer lines, roof downspouts, foundation drains and sump pumps.
That is useful to know, because some of these sources are on your property. If a downspout or sump pump is connected where it should not be, it contributes to the problem and can add to the load on the municipal sewer.
Backwater valves in the region
The Town of Newmarket promotes backwater valves, which block sewage from entering a home through the sewer line, and York Region's public health factsheet on sewage backup recommends that a licensed plumber install a code-compliant valve where a home connects to a municipal sewer. We do not install valves, but we see what happens when one is absent or stuck, and we are happy to share what we saw with your plumber.
Common Newmarket losses
- Sewage backup through a basement floor drain
- Spring thaw water entering basement walls
- Sump pump failures during storms
- Frozen pipes in unheated garages and additions
- Appliance leaks on upper floors
- Roof ice damming that sends water into attic and wall cavities
The restoration steps
- StabiliseThe source is closed, contents are lifted and standing water is removed.
- MeasureA moisture meter and thermal camera show hidden water.
- DryAir movers and dehumidifiers run, normally for three to five days, with daily readings.
- DocumentPhotographs, moisture logs and a written scope and price are produced.
- RebuildDrywall, insulation, floors and paint are replaced as the scope describes.
Newmarket's sewer backup contact and claim notice
The Town of Newmarket's sewer page says to contact the Town at 905-895-5193 for a sewer backup, with the same number and extension 3 after hours. The Town sends its preferred contractor, and the homeowner is asked to call Ontario One Call at 1-800-400-2255 first for a free Sewer Safety Inspection. Sewer blockages on private property are the sole responsibility of the owner, and the Town's page says it compensates only where the Town is shown to be at fault.
The Town's insurance claims page tells residents to contact their own insurer first, and says that in some situations the Town must be put on notice as soon as possible or within 10 business days of the incident (checked November 2026).
Water damage restoration Newmarket: questions
Do you really come to Newmarket?
Yes, we serve Newmarket and the towns around it.
Who should I call about a sewer blockage in the street?
Contact the Town of Newmarket, which publishes a sewer blockage line, and tell us if the water has entered your home.
Is the first visit free?
Yes, the assessment is free and a written scope and price follow.
Will my insurer talk to you?
If you ask us to, we speak directly with the adjuster and supply our records.
Who do I call for a sewer backup in Newmarket?
The Town of Newmarket's page lists 905-895-5193, and the same number with extension 3 after hours. It also asks you to call Ontario One Call at 1-800-400-2255 for a free Sewer Safety Inspection before work begins.
Request a quote
Tell us what you need and we will get back to you. In a hurry? Calling is fastest.